January 21st 2021 | Central London


"A welcome opportunity to hear first-hand a rich customer insight on what good customer experiences are and the real journeys that have been evaluated upon to gain successful outcomes"

Customer Insight Continuous Improvement Head of Branch

"Speakers were very relatable throughout the sessions, engaging and brought the sessions to life."

Change manager, customer support centre

"A great day hearing from a variety of organisations, was fab to hear personal stories of success + their lessons learnt."

Deputy Director of Customer Services

"I found the event insightful and honest. The sharing of success + failure I found refreshing and the shared experience very informative."

Senior Manager – Cluster 2 security

"A great opportunity to hear about best practice from speakers passionate about customer service."

Operational lead - FSS Customer Liaison Team

"I found the event really insightful & I will take this information back to my organisation & make some simple, but key changes."

Head Customer Insight & Comms

"Excellent conference with engaging speakers each with their own angle on providing excellent customer service. Very thought provoking and honest."

Visiting Team Leader

"Refreshing and encouraging to witness the passion and commitment of the delegates regarding improving customer experience."

Customer Service Advisor

"Very engaging and inspiring speakers with valuable insights into the challenges and rewords of enhancing the customer experience in the Public Sector."

Head of Digital Shared Services Customer Services

"Very informed speakers with a wide range of experiences all applicable to my role or any organisation."

Customer Experience Manager