October 17th 2019 | Central London

About

Context:

Successfully delivering a world class customer experience every time

The Public Sector Customer Experience Conference 2018 allowed delegates to discover new and innovative strategies, state-of-the-art tools, techniques and technologies, all designed to assist you in successfully delivering an outstanding customer experience on a public sector budget.

The conference witnessed the latest developments and challenges customer experience professionals face from, placing the customer experience at the heart of your organisation, using the right channels to engage, representing and championing the customer cause, whilst exploring new technologies like AI and Chatbots, ensuring that your organisation delivered value-for-money and an outstanding world-class service, time after time.

Key points that were discussed in 2018 included: 

  • Placing customer experience at the heart of your organisation
  • Driving successful engagement and delivering clear insight
  • Understanding the ever-changing customer journey
  • Successfully leading a customer services team
  • When the customer experience goes wrong

Previous speakers at the event:

  • Rebecca Peck, Head of Customer Experience, Royal Borough of Kingston upon Thames and London Borough of Sutton
  • Julie Rendle-Eames, Head of Customer Experience, West Sussex County Council
  • Dr Maria Hannan, Deputy Director for Customer Culture and Capability, HMRC
  • Hannah Roberts, Head of Customer Service, House of Commons Library
  • Justin Clark, Social Media Specialist, Transport for Greater Manchester
  • Julia Mazorodze, Head of Customer Attraction and Experience, Scope
  • John Ireland, Customer Services (IT Services) University of Oxford
  • Jamey Johnson, Chief Officer, Pension Wise

 Who attended:

  • Heads of Customer Services
  • Heads of Corporate Communications 
  • Heads of Content
  • Heads of Communications 
  • Heads of Digital 
  • Heads of Engagement
  • Heads of External Relations
  • Heads of Internal Communications 
  • Heads of Marketing
  • Heads of PR 
  • Heads of Press
  • Heads of Social Media 
  • Heads of Strategy 

Certification:

Dods is a registered Continuing Professional Development provider. For more information on the CPD, please click here.