January 21st 2021 | Central London



Successfully delivering a world class customer experience every time

The challenges we face in delivering an exceptional customer experience are occurring across all touchpoints. The 2nd Annual Public Sector Customer Experience Conference gave attendees the opportunity to learn from colleagues and peers from across the public sector on how to overcome internal barriers, keep customer trust and how to ensure that the customer experience leads organisational change all on a public sector budget.

Key points for 2019 included: 

  • Making the customer experience lead organisational change
  • Successfully integrating AI into the customer experience
  • Overcoming internal barriers
  • Keeping customer trust

Speakers confirmed for 2019:

  • Jessica Crowe, Assistant Director - Customers, Commissioning and Governance, London Borough of Sutton
  • Julie Rendle-Eames, Head of Customer Experience, West Sussex County Council
  • Kevin Morley, Deputy Director – Customer Service, Crown Commercial Service
  • Charlotte Forrest, Head of Supporter Experience, Save the Children UK
  • Mark Thomson, Director General, Her Majesty's Passport Office
  • Melanie Rayment, Head of Service Design, Barnardo’s
  • Jo Causon, CEO, The Institute of Customer Service
  • Isabel Hunt, Director of Improvement, NHS Digital

 Who attends:

Heads of Customer Service Development - Customer Relationship Managers - Heads of Customer Experience - Heads of Customer Services - Customer Contact Managers - Heads of Customer Insight - Heads of Communications - Senior User Researchers - Heads of Digital


Dods is a registered Continuing Professional Development provider. This event is equivalent to 4 CPD points. A certificate is available on request post-event to all attendees.